Refund & Replacement Policy

1. Custom-made products

Every print is produced especially for your order by carefully vetted professional print partners. Products are not held in stock and are manufactured on demand. Because each piece is custom-made, we cannot accept returns or issue refunds for change of mind, screen colour variance, or ordering the wrong size.

2. Damaged items and manufacturing defects

If your print arrives damaged, or has a manufacturing defect (printing errors, framing faults, incorrect materials), we will replace it at no cost to you. Contact us within 7 days of receiving your order and include clear photographs of the damage or defect. We will arrange a replacement as quickly as possible.

3. Incorrect orders

If you receive a print that does not match your order (wrong artwork, wrong size, wrong frame, wrong paper), we will replace it at no cost. Contact us within 7 days of delivery with your order number and details of what was incorrect.

4. Lost shipments

If your order does not arrive within the estimated timeframe, or if tracking shows it as lost in transit, we will work with the carrier to locate the shipment. If the shipment cannot be recovered, we will replace your order at no cost to you.

5. How to request a replacement

Send an email to [email protected] with:

• Your order number
• Clear photographs of the issue
• A brief description of the problem

We aim to respond within 2 business days and arrange a replacement promptly once we have assessed the issue.

6. Refunds

Refunds are only issued if we are unable to provide a satisfactory replacement. If a replacement cannot be produced or delivered within a reasonable timeframe, we will refund the full purchase price to your original payment method.